How can we help your family?

KinnectAI is for adults 18 and older in the United States. You'll enter your date of birth and confirm you're 18 or older when you sign up. You can sign up with email, Sign in with Apple or Google.

On the log-in screen, choose to reset your password. We'll send a code to your email, or to your mobile number if you've verified one. Codes last 10 minutes.

After three wrong password attempts, your account is locked for 15 minutes to keep it safe. Wait 15 minutes and try again, or reset your password.

If you can no longer reach the email or phone on your account, email us. To protect your family's memories, we'll ask you to verify your identity with a government-issued photo ID before we restore access.

1. Go to Settings → Privacy & Data → Delete account.
2. Type DELETE to confirm, then choose Delete my account.

Your account then has a 30-day grace period. Signing in during those 30 days cancels the deletion. After that, your account and personal information are permanently deleted. Use Download my data first if you want a copy.

Deleting your account doesn't cancel an App Store subscription. Cancel it in your Apple account settings too (see Billing).

Go to Settings → Privacy & Data → Download my data. We'll prepare a file of your information to download.

KinnectAI is not public. Each post goes only to the audience you choose: Immediate Kin, Extended Kin or All Kinnections. Your content isn't searchable on the open web or visible to other families.

Open the menu on any post to Report it, Mute it, or Mute or block that Kinnection. Reports are kept confidential from the person you report. Trained KinnectAI staff review every report and may remove content that breaks our Terms.

If a child is in immediate danger, call 911 first. In the app, open the ··· menu on the content or profile, choose Report, then Child safety. You can also email safety@kinnectai.app. Child safety reports are reviewed ahead of all other reports, and we report apparent child sexual abuse material to NCMEC. Read our Child Safety Standards.

Go to Settings → Invite family to share your QR code or invite link, or send an invite by email or text. Email and text invitations expire after 30 days. Each Kinnection is confirmed by both people.

Email privacy@kinnectai.app. You can ask what information we hold about you, ask us to delete it, or ask us not to send you further invitations.

Reply STOP to any KinnectAI text, or HELP for help. Message and data rates may apply. You can also manage notifications in Settings → Notifications. We never send marketing texts.

You record a video and choose when it reaches the people you pick. Recipients need a KinnectAI profile, and they're notified in the app and by email or text when a Memory Box is released to them. Some releases carry a one-time fee, shown before you pay.

A Legacy Steward is someone you trust to help release a posthumous Memory Box. You can name a Primary Steward and a Backup Steward. If the Primary Steward doesn't respond within 48 hours, the Backup Steward is contacted.

After a death is confirmed, we notify the member once a day for 4 days, in the app and by push, email and text, so you can tell us the information is wrong. Respond to any of those notices, or email us right away with “Reported in error” in the subject. We keep a record of the error so it can't trigger a release again.

Every account starts with 2.5 GB free. You earn 500 MB for each person you invite who creates an account, up to 5 GB free in total. Media you post to The Line doesn't count toward your storage; everything in a Memory Box does, as does media on Legacy of a Legend, Messages for a Minor and Stories of a Sidekick.

Need more? Vault+ adds 25 GB as a monthly or yearly subscription.

You keep the media you've already saved. You won't be able to add more until you delete some media or subscribe again.

Cancel where you subscribed:

• iPhone or iPad: open the Settings app, tap your name, then Subscriptions, then KinnectAI.
• Android: open Google Play, tap your profile icon, then Payments & subscriptions, then Subscriptions.
• Web: email us and we'll cancel it for you.

Apple and Google handle refunds for purchases made in the app. For App Store purchases, request one at reportaproblem.apple.com. For Google Play, use your Google Play order history. For web purchases, email us.